Refund policy

For Digital Products

Kindly note that for digital products (also known as printables) where you receive a digital file after your purchase, there are no refunds. Due to the digital nature of the product, refunds and returns are not offered. Do feel free to contact carlitahearts @ gmail . com (no spaces) if you have any technical questions.

For Physical Products

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at carlitahearts @ gmail . com (no spaces) within 10 days of receiving of your product. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at carlitahearts @ gmail . com (no spaces).

Damages and issues
Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be notified of your refund and will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at carlitahearts @ gmail . com (no spaces).